TROVA FAQs
Here to help with the luxury of privacy
Everything you ever wanted to know, but were too shy to ask, like "will it go through TSA?"
Yes.
Start by downloading the TROVA app and follow the steps for pairing your device to your account.
Yes.
Yes, you can name each TROVA individually to keep track of them.
No. TROVA uses Bluetooth to ping your location while connected. If the connection is lost TROVA will show your last known location.
No but its silicone overmold seal does conceal odors.
The rubber plug inserted in the charging port keeps TROVA water resistant. Resistant to water if dropped in snow or out in light rain but not submergible.
Yes, however, we recommend shutting it off.
In TROVA HOME: yes, you can access the log to see which of the authorized users has opened it
GO / GO PLUS: no, because only one user can be paired to it at any time.
You will need to go into the TROVA app, tap the menu in the upper left. Next, tap account, find the TROVA you want to gift and click the X next to it to remove it from your account. The new user will need to create an account and go through the pairing sequence.
No, but it is planned for the future.
Currently TROVA is not opening any resellers or distributors, but we will be looking for retailers in the near future. Please leave your contact information at info@trovaofficial.com
There is a small pinhole to the right of the multi-function LED button. If you insert a paper clip and press, it will restart your TROVA. Note: it does not reset your code pairing, it only restarts the device.
No, unless you turned bypass mode on in the menu on the app. It can be found in the dropdown menu in the upper left-hand corner.
Yes, please send us the email address you used to info@trovaofficial.com
Go to the app menu, tap settings, locate the button titled “Change Authentication” and select. Enter new password and confirm.
Start by downloading the TROVA app and follow the steps for pairing your device to your account. Download HERE >
You can use any Micro USB charging cord.
TROVA has a battery status icon in the TROVA App
On TROVA case tap the multi-use button to get battery status
• If it shows green it means you have more than 30% of your battery
• If it shows orange you have between 10 and 30%
• If it shows red you have between 5-10%
• Additionally, if your TROVA is pulsing red it means it needs a charge and has less than 5% available
On some devices the TROVA app and passwords will transfer automatically.
If not, download the Trova App again and use your TROVA username and password. Once up and running it will automatically be paired to your TROVA.
On average a couple of weeks depending on the amount of use.
Many TROVA issues can be resolved by resetting the device with the pinhole reset on TROVA GO/PLUS or a 10 second hold of the power button on TROVA HOME. You can also unpair your TROVA from your iPhone and then pair it again to see if it will fix your issue.
Try these steps:
• Turn off your TROVA GO/PLUS and restart it
• Make sure you are using the USB cord that your TROVA came with or any USB-A to USB-C. Note that a USB-C to C will not work on TROVA GO.
• Use the pinhole reset button. On release you should see a quick white flash of the LED.
• Try holding the case closed with your fingers and unlocking your TROVA. You might have overstuffed your TROVA safe and it is keeping the lock from opening properly. Gently press on the lid and release when you hear the “click”.
• Ensure your TROVA is right side up with the power button on the bottom.
Tap the multi function power button, if it pulses once (green, orange or red) it is indicating battery status. If it pulses green 2x it was off and is now on.
• Check your phone to make sure Bluetooth is on.
• Make sure your Phone and TROVA are within range of each other.
• In iOS go into settings, privacy, Bluetooth, and make sure the TROVA app is toggled on which allows the TROVA app access to Bluetooth.
Email us at either info@trovaofficial.com or support@trovaofficial.com
Go to settings on the TROVA app, tap the “find my TROVA”. From there tap the last known location button and your TROVA’s last known location will open up in your phones maps.
Download the TROVA app on approved smart phone and log into it with your user name / password. Voilá access granted.
No, not without your user name / password and your TROVA.
here is no hard reset that can be performed on TROVA which is why it is so secure. Once paired to your phone the only way a TROVA will accept a new device pairing to it is with your unique and user created log in and password.