TROVA FAQs
Here to help with the luxury of privacy
Everything you ever wanted to know, but were too shy to ask, like "will it go through TSA?"
Yes.
Start by downloading the TROVA app and follow the steps for pairing your device to your account.
Yes.
Open the app, click the menu upper left, click my TROVA's, find the TROVA you want to share access to, click access, click share access, enter the new users name and click share. A code will then be created that you can text or email to the new user.
Yes, you can name each TROVA individually to keep track of them.
No. TROVA uses Bluetooth to ping your location while connected. If the connection is lost TROVA will show your last known location.
No but its silicone overmold seal does conceal odors.
Yes, however, we recommend shutting it off.
In TROVA HOME: yes, you can access the log to see which of the authorized users has opened it
GO / GO PLUS: no, because only one user can be paired to it at any time.
You will need to go into the TROVA app, tap the menu in the upper left. Tap my TROVA's, find the TROVA you want to gift, click device set up, click factory reset at the bottom. This removes your ownership and opens the TROVA up to be paired to again as if it was new.
No
Currently TROVA is not opening any resellers or distributors, but we will be looking for retailers in the near future. Please leave your contact information at info@trovaofficial.com
Yes. On TROVA GO/GO PLUS there is a small pinhole to the right of the multi-function LED button. If you insert a paper clip and press, it will restart your TROVA. Note: it does not reset your code pairing, it only restarts the device. After release if the TROVA has battery charge the LED will pulse white one time. Then the TROVA needs to be turned back on with a click of the multi function button.
TROVA HOME - unplug the TROVA, press and hold the button on the back for 25-30 seconds or until the front LED turns back on.
TROVA GO/GO PLUS No, unless you turned bypass mode on in the menu on the app. It can be found in the dropdown menu in the upper left-hand corner.
TROVA HOME - yes all TROVA HOME's ship with a manual override key that is unique to each TROVA.
NO, it is stored in a double blind database that is encrypted. You can reset it yourself in the app only.
Go to the app menu, tap the menu upper left to open settings, click account, click change passcode.
Start by downloading the TROVA app and follow the steps for pairing your device to your account. Download HERE >
TROVA GO/GO PLUS V1 can only be charged with a USB-A to USB-C cable like the one we provide.
TROVA GO/GO PLUS V2 can be charged with a USB-A to C or a C to C.
TROVA HOME is charged with a USB-C to C.
TROVA has a battery status icon in the TROVA App
On TROVA GO/GO PLUS tap the multi-use button to get battery status
• If it shows green it means you have more than 30% of your battery
• If it shows orange you have between 10 and 30%
• If it shows red you have between 5-10%
• Additionally, if your TROVA is pulsing red it means it needs a charge and has less than 5% available
On some devices the TROVA app and passwords will transfer automatically.
If not, download the Trova App again and use your TROVA username and password. Once up and running it will automatically be paired to your TROVA.
On average 2-4 weeks depending on the amount of use.
Many TROVA issues can be resolved by resetting the device with the pinhole reset on TROVA GO/PLUS or a 25-30 second hold of the rear button on TROVA HOME. You can also factory reset your TROVA which removes it from being paired to your Phone and then pair it again to see if it will fix your issue.
If your battery is fully discharged TROVA HOME is intentionally designed to protect the battery on recharge. The battery will be in trickle charge mode for 12-24 hours to ensure the batteries longevity is not damaged. Please charge with a 35 watt or higher charger for at least 24 hours.
Once plugged in with an appropriate charger you will be able to connect and open and close the TROVA.
Because your TROVA is made of Aluminum the WIFI range is limited. Please place a range extender near your TROVA.
Try these steps:
• Reboot your your TROVA GO/PLUS with the pinhole reset
• Make sure you are using the USB cord that your TROVA came with or any USB-A to USB-C. Note that a USB-C to C will not work on TROVA GO/GO PLUS V1.
• Use the pinhole reset button. On release you should see a quick white flash of the LED if there is charge in the battery.
• Try holding the case closed with your fingers and unlocking your TROVA. You might have overstuffed your TROVA safe and it is keeping the lock from opening properly. Gently press on the lid and release when you hear the “click”.
• Ensure your TROVA is right side up with the power button on the bottom.
Tap the multi function power button, if it pulses once (green, orange or red) it is indicating battery status. If it pulses green 2x it was off and is now on.
• Check your phone to make sure Bluetooth is on.
• Make sure your Phone and TROVA are within range of each other.
• In iOS go into settings, privacy, Bluetooth, and make sure the TROVA app is toggled on which allows the TROVA app access to Bluetooth.
Email us at either info@trovaofficial.com or support@trovaofficial.com and please make sure to check your spam folders for our responses.
Go to settings on the TROVA app, tap the “find my TROVA”. From there tap the last known location button and your TROVA’s last known location will open up in your phones maps.
Download the TROVA app on approved smart phone and log into it with your user name / password. Voilá access granted.
No, not without your user name / password and your TROVA.
There is no hard reset that can be performed on TROVA which is why it is so secure. Once paired to your phone the only way a TROVA will accept a new device pairing to it is with your unique and user created log in and password.